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I want a WhatsApp Shop Bot I need a custom automation I need support on an existing bot Book a 24h demo

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Custom automation brief

Fill this in and send it to us on WhatsApp. Answer what you can and leave the rest blank; we’ll ask about anything missing and send a fixed quote.

Type your answers after each question

Hi WaziBot, I need a custom automation. Here is my brief:

1. MY BUSINESS
Business name:
Type of business (e.g. school, clinic, SACCO, distributor):
Location (town / area):
My name and role:
Phone / WhatsApp:

2. WHAT HAPPENS TODAY
What do we do by hand that I want automated?
Who does it now, and how many staff?
How many times a day or week does it happen?
What goes wrong or takes too long?

3. WHAT THE AUTOMATION SHOULD DO
Step by step, what should happen? (1. Customer sends... 2. Bot asks... 3. ...)
Who will use it (customers, parents, patients, members, staff, drivers)?
What information should it collect from them?
What should it send back (receipts, reminders, invoices, alerts)?

4. PAYMENTS (M-PESA)
Will people pay through it? (Yes / No)
Till, Paybill or both, and the number:
What do they pay for, and roughly how much?
Do we also send money out (refunds, payouts, salaries)?

5. ALERTS AND REPORTS
Who should get alerts, and on which number?
Which reports do I need (daily, weekly, monthly)?

6. SYSTEMS WE USE NOW
Excel / Google Sheets / POS / accounting software / other:
Should the automation connect to any of these?

7. WHATSAPP NUMBER AND LANGUAGE
New number, or move an existing one? (An existing number must leave the WhatsApp app, so back up chats first.)
Languages (English / Kiswahili / both):

8. SIZE, TIMING AND BUDGET
Customers or messages per month (rough guess):
When do I need it?
Budget range (custom builds start from KES 80,000):

9. ANYTHING ELSE
Examples, forms or photos I can share:

Send brief on WhatsApp

Prefer to fill it in elsewhere? Tap Copy brief, paste it into WhatsApp, Notes or an email, then send it to us.